SOCSAP - Your SAP Basis Team

Coordinate technical teams of the different technological layers
Create minutes and perform periodic reports with indicators of service
Perform periodic reports on capacity, availability and incidents
Proposals to improve the service
Establish and agree with the customer the scaled to follow
Establish and agree with the customer regular monitoring according to the criticality of their production processes
Notify the existence of incidents and follow up periodically informing of their status until their resolution

Create and maintain the necessary documentation for the provision of the service
Create, maintain and agree with the customer the technical procedures
Management and updating of the service catalogue

Sizing, installation of new products and configuration
SAP product migrations (SAP application, database or operating system) or heterogeneous copies
Upgrades of version or application of Enhancement Packages (EhPs)
Monitoring, proposal and use of SAP verification services
SAP Basis support for functional projects
Unicode Conversions

Registration of developer keys and objects to Portal OSS SAP
Spool management: registering and deleting the printer, queue unlocking, and print server management
Management of SAP users or groups
Unlocking users and password resets
Authorization Management (roles and profiles)
Management of transport orders
Opening connections for SAP technical support
Making client copies
Making system copy or homogeneous copies

Check availability and access to SAP environments
Maintenance of the information of the SAP systems in the SAP OSS Portal
Management, control and audit of SAP licenses
Transport system Maintenance
SAP Connect Monitoring
Review of buffers consumption, extended memory and Heap of systems
Analysis and application of improvements collected in the EWA reports
Analysis of response times of executed processes
Monitoring, analysis and administration of IDocs, batch input and ALE entries
Monitoring, analysis and administration of qRFC-tRFC interfaces
NWBC Customer Management
Version control of the servers and clients software (GUI / SAPLogon, ...) according to SAP recommendations to avoid obsolescence and loss of support
Configuration and maintenance of system monitoring using Solution Manager
Support packages application
Kernel Updates

Opening and managing notes or support requests in the SAP OSS Portal
Support to other teams for the resolution of functional or technical incidents
Support to users in technical incidents in the client software (SAPGUI-SAPLogon, PCM client, ...)
Analysis and implementation of SAP notes
Logs and dumps Check
System trace activation and error debug support
Reprocessing and &slash; or escalating failed jobs according to customer-established procedures
Identification, analysis and solution of performance problems in the systems
Locks and updates management

SLD Maintenance and Content Update for ESR
Certificate Management
Monitoring, scaling and operation of communication channels, queues, backlog and PI or PO messages
PI or PO elements Monitoring (Iengine, AEX, adapters, cache, ...)
Archiving and deletion of messages
Analysis of erroneous messages
Planning, execution and monitoring of housekeeping tasks
Creation and maintenance of an integrations catalogue according to the customer instructions

Check the operation status of database instances (HANA, Oracle, SQL Server, Sybase, MaxDB, IBM DB2)
Control of the usage of CPU, RAM, swap, disk space and network resources
Status of replicas and backup copies
Most growing or used tables analysis
Review of database engine alerts

HANA, Oracle, SQL Server, Sybase, MaxDB, IBM DB2 setup and management
Transport of roles and Delivery-Units between HANA environments
Make periodic reports of capacity and availability and incidents
Technical Support for Archiving and Data Tiering
Reorganization and regeneration of table statistics with poor performance
Software version control as per SAP recommendations to avoid obsolescence or loss of support